Incident management to maintain control of restricted data in cloud computing environments
US10560463B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 5, 2015 |
| Grant date | Feb 11, 2020 |
| Priority date | — |
| Expiry date | Nov 19, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F8/70
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Techniques allow DevOps personnel to perform incident management for cloud computing environments in a manner that maintains control over restricted data and the data plane. The DevOps personnel do not have access to restricted data or the ability to modify the cloud computing environment to gain access to restricted data. The incident management techniques include executing automatic operations to resolve an incident and allowing DevOps personnel to execute remote operations without providing the DevOps personnel access. A further incident management technique provides DevOps personnel with just-in-time (JIT) access that is limited to a certain level or type of access and limited in time. Still another technique for incident management is using an escort model, in which an escort session between operating personnel and DevOps personnel is established and connected to the cloud computing environment to allow the DevOps personnel access to the production environment while escorted by the operating personnel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.