Ticket classification systems and methods
US10565234B1 · kind B1 · utility
17Cited by
2References
20Claims
0Family size
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Key dates
| Filing date | Jun 28, 2019 |
| Grant date | Feb 18, 2020 |
| Priority date | — |
| Expiry date | Jun 28, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/284
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Described herein is a computer implemented method for identifying one or more classifications for a particular ticket maintained by an issue tracking system. The method comprises: receiving data in respect of the particular ticket; retrieving cluster data in respect of a set of clusters; calculating cluster membership data in respect of the particular ticket; and identifying, based on the cluster membership data, one or more specific clusters from the set of clusters. For each specific cluster a classification associated with the specific cluster is identified and returned.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.