System compliance assessment utilizing service tiers
US10574539B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 25, 2016 |
| Grant date | Feb 25, 2020 |
| Priority date | — |
| Expiry date | Nov 21, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5032
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A data store may contain data describing systems associated with an enterprise. The data store may contain electronic records, each containing a record identifier and a set of record characteristic values, including a service tier goal. A compliance score may be automatically calculated based on an assessment of record characteristic values, the service tier goal, and at least a system availability value, an incident response time value, and an incident restoration time value. A remediation recommendation may be generated, including steps that, when performed, will result in the selected system meeting the service tier goal. An indication representing the remediation recommendation may then be transmitted in connection with an interactive user interface display. According to some embodiments, remediation data is automatically routed to appropriate entities within the enterprise and updates associated with the remediation recommendation are automatically tracked as remediation steps are performed in connection with the selected system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.