Application facilitated claims damage estimation

US10580075B1 · kind B1 · utility

Assignee

• Allstate Insurance Company · US

Inventors

• Jennifer A. Brandmaier · Chicago, US
• Mark E. Faga · Evanston, US
• Robert H. Johnson · Hoffman Estates, US
• Daniel Koza · Hinsdale, US
• William Loo · Arlington Heights, US
• Clint J. Marlow · Barrington, US
• Philip Peter Ramirez · Arlington Heights, US
• Kurt M. Stricker · Northfield, US

Key dates

• Filing date: Oct 25, 2013
• Grant date: Mar 3, 2020
• Expiry date: Oct 25, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/08
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods provide for an automated system for analyzing damage to process claims associated with an insured item, such as a vehicle. An enhanced claims processing server may analyze damage associated with the insured item using photos/video transmitted to the server from a user device (e.g., a mobile device). The enhanced claims processing server may submit a signal that locks one or more portions of an application on the mobile device used to submit the photos/videos. The mobile device may receive feedback from the server regarding the acceptability of submitted photos/video. The photos may further be annotated using, for example, a touch screen display. An estimate, such as a cost estimate, may be determined for the damage associated with the insured item based on the photos and/or annotations.