Enterprise nervous system
US10580079B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Jun 23, 2015 |
| Grant date | Mar 3, 2020 |
| Priority date | — |
| Expiry date | Jul 26, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/1058
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Systems and methods for monitoring a user's insurance activities and generating an insurance agency IVR menu customized for each user are presented. In some embodiments, one or more items of interest to an insurance policyholder may be identified by analyzing past activity that the insurance policyholder has engaged in. A weighting may be assigned to the one or more identified items of interest based on the type of activity that the insurance policyholder has been engaged in. A plurality of natural language IVR menu options may be generated such that each IVR menu option corresponds to each of the one or more identified items of interest. The plurality of natural language IVR menu options may be provided to the insurance policyholder in an order that corresponds to the weighting of each identified item of interest corresponding to each of the plurality of natural language IVR menu options.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.