Enabling tenant administrators to initiate request driven peak-hour builds to override off-peak patching schedules

US10585659B2 · kind B2 · utility

Assignee

• MICROSOFT TECHNOLOGY LICENSING, LLC · US

Inventors

• Chandramouleeswaran Krishnaswamy · Bellevue, US
• Rahul Nigam · Bothell, US
• Eladio Guzman · Redmond, US
• Mark Gilbert · Redmond, US
• Jianfeng Cai · Redmond, US
• Mustafaraj M. Dhrolia · Redmond, US
• Peter Kenneth Harwood · Bellevue, US
• Esha Sharma · Hayward, US
• Jay Lu · Redmond, US
• Donovan A. Isaak · Kenmore, US

Key dates

• Filing date: Mar 29, 2018
• Grant date: Mar 10, 2020
• Expiry date: Mar 29, 2038

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L67/34
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

A system enables initiation of request driven peak-hour builds to override “off-peak” patching schedules for updating server applications. An “off-peak” patching schedule is generated to minimize disruption from installing builds of patches. Notwithstanding the “off-peak” patching schedule, a tenant administrator initiates request driven peak-hour builds when some performance failure occurs during peak business hours. For example, the tenant administrator may generate a service request that includes incident data that is usable to identify and/or develop a particular patch for resolving the performance failure. Based on the service request, the “off-peak” patching schedule is overridden to expedite an out-of-sequence installation of a particular patch. In this way, a tenant administrator that becomes aware that some performance failure is disrupting information workers during a peak usage time-range (e.g., business hours) is empowered to initiate a request driven peak-hour build to quickly resolve the performance failure during the peak usage time-range.