Virtual assistant for generating personalized responses within a communication session
US10585991B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 29, 2017 |
| Grant date | Mar 10, 2020 |
| Priority date | — |
| Expiry date | Jun 29, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Intelligent agents (IA) for automatically generating responses to content within a communication session (CS) are disclosed. An IA is trained to target the responses to a user and the user's context within the CS. An IA receives CS content that includes natural language expressions encoding users' conversations and determines content features based on natural language models. The content features indicate intended semantics of the expressions. The IA identifies likely-relevant content to the targeted user, to generate a response for. Identifying such content includes determining a relevance of the content based on content features, a context of the CS, a user-interest model, and a content-relevance model. Identifying the likely-relevant content to respond to is based on the determined relevance of the content and relevance thresholds. Various responses to the identified portions of the content are automatically generated and provided based on a natural language response-generation model targeted to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.