Method and system for evaluating user satisfaction with respect to a user session
US10599659B2 · kind B2 · utility
2Cited by
9References
20Claims
0Family size
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Key dates
| Filing date | May 6, 2014 |
| Grant date | Mar 24, 2020 |
| Priority date | — |
| Expiry date | Jul 26, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0256
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, systems and programming for evaluating user satisfaction with respect to a user session are presented. In one example, one or more queries in a use session are received from a user. Information about one or more user activities is obtained. Each user activity is related to manipulation of a content item associated with one of the one or more queries. A score associated with the user session is computed based at least partially on the one or more user activities. User satisfaction with respect to the user session is determined based on the score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.