Component based customer care management

US10600059B2 · kind B2 · utility

Assignees

• AMDOCS DEVELOPMENT LIMITED · CY
• AMDOCS, INC. · US

Inventors

• Greg Verego · Charlotte, US
• William Guinn · Placerville, US
• Maxine Campbell · Lancaster, US
• Michael Axford · Rancho Cordova, US
• Kevin Edwards · Rolla, US
• Craig Hanson · Windom, US

Key dates

• Filing date: Jul 29, 2004
• Grant date: Mar 24, 2020
• Expiry date: Apr 26, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/063
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A component-based customer care management provides a flexible, modifiable, and customizable data processing system that may be tailored according to a business' needs. The component-based system may be deployed as a software, hardware, or software and hardware enterprise system. The enterprise system may include discrete federated task-based components that interface with a database of information through a data management or integration components. The enterprise system may be modified or updated with modifications to components to realize changing data processing needs. The enterprise system may be maintained, revised, modified, or updated without substantial or significant recoding.