Patent · US Active

Service request messaging

US10607196B2 · kind B2 · utility

0Cited by

1References

19Claims

0Family size

Assignee

American Express Travel Related Services Company, Inc. · US

Inventors

Anant Athale · Cave Creek, US
Srinivas Dasari · Scottsdale, US

Key dates

Filing date	Jan 19, 2017
Grant date	Mar 31, 2020
Priority date	—
Expiry date	Jun 10, 2037

Classification

Technology area (CPC G)Physics
CPC primaryG06Q50/01
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A method includes receiving a message comprising a user identification code via a social media messaging channel. In addition, the method includes receiving geo-location information of the device transmitting the message. The method also includes verifying the user identification code by confirming that the geo-location information complies with stored expected geo-location information. The method also includes accessing data associated with a transaction account linked to the user identification code based on the content of the message. The method further includes transmitting a reply to the received message on the social media messaging channel.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.