Augmented conversational agent
US10608965B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 29, 2017 |
| Grant date | Mar 31, 2020 |
| Priority date | — |
| Expiry date | Nov 29, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/216
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One embodiment provides a method, including: receiving, at a conversation agent, text-based input from a user and beginning a conversation between the user and the conversation agent; capturing at least one facial image of the user and analyzing the facial image to extract eye gaze information and facial expressions of the user; identifying, within the text based conversation, a concept of interest to the user, wherein the identifying comprises analyzing the eye gaze information to identify a position within the text-based conversation and determining the concept corresponding to the position within the text-based conversation; determining an emotion of the user in relation to the concept of interest, wherein the determining an emotion comprises analyzing the facial expressions of the user; and providing a text-based response to the user, wherein the text-based response is formulated in view of the determined emotion and the identified concept of interest.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.