Identifying different chat topics in a communication channel using cognitive data science
US10608968B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 1, 2017 |
| Grant date | Mar 31, 2020 |
| Priority date | — |
| Expiry date | May 8, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A mechanism is provided in a data processing system to implement a chat topic identification system for identifying chat topics in a multi-user messaging platform. The chat topic identification system receives a plurality of chat messages submitted to a communication channel in the multi-user messaging platform, performs cognitive content language analysis, cognitive personality analysis, cognitive tone analysis, social data analysis, and conversation feature analysis. The chat topic identification system stores results in a user profile associated with the user to form a user profile. A new conversation prediction engine determines a conversation separation score representing a likelihood that a new conversation is being started in the communication channel. A new conversation separation recommendation engine generates a conversation separation recommendation based on the conversation separation score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.