System and method for intent-based active callback management
US10609218B1 · kind B1 · utility
6Cited by
2References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 16, 2019 |
| Grant date | Mar 31, 2020 |
| Priority date | — |
| Expiry date | Aug 16, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2072
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.