Automated ticket comparison and substitution recommendation system

US10614384B2 · kind B2 · utility

Assignee

• StubHub, Inc. · US

Inventors

• Sandy Ngo · San Francisco, US
• Adriane McFetridge · San Francisco, US
• Randolph Minde · San Francisco, US
• Christopher Pierce · San Francisco, US
• James Suller · San Francisco, US
• Wagner Gomez · San Francisco, US

Key dates

• Filing date: Dec 30, 2014
• Grant date: Apr 7, 2020
• Expiry date: Sep 6, 2037

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/02
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods for creating a recommendation engine of a process modeling server and automatically comparing tickets by the recommendation engine are disclosed. The recommendation engine may be generated by digitizing a seat map of a venue that characterizes one or more interrelationships between the seats. After creation, the process modeling server receives a notification that a ticket holder's ticket to an event taking place at a venue has been cancelled or become otherwise unavailable. The process modeling server compares one or more attributes of the now-unavailable ticket to one or more rules maintained by a recommendation engine of the process modeling server. The recommendation engine generates one or more substitute ticket alternatives based on the comparison for selection. The recommendation engine may refine the one or more rules over time based on actual customer selection.