Automated cognitive assistance system for processing incoming electronic communications with contextual information
US10616406B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 9, 2018 |
| Grant date | Apr 7, 2020 |
| Priority date | — |
| Expiry date | Oct 9, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/60
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for processing an electronic communication comprise receiving, by a communication processing system, data regarding an incoming communication output from a computing device of a communication initiator and directed to a computing device of a communication recipient; performing a data search, by the communication processing system of one or more data sources for context information regarding at least one of the communication initiator or the communication initiator; aggregating, by the communication processing system, collected context information in response to performing the data search; and generating and formatting contact context data from the collected context information for output to the computing device of the communication recipient.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.