Search for information related to an incident
US10628250B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 8, 2015 |
| Grant date | Apr 21, 2020 |
| Priority date | — |
| Expiry date | Aug 22, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0709
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Computer-implemented method for searching for information related to an incident generated in a server system, a system and a computer program product. The method includes extracting context information from a current ticket describing the incident, the context information including a first expression describing a symptom of the incident and indicating at least one component of the server system associated with the symptom; determining a data source which generates data in which the information related to the incident is to be searched for at least according to the at least one component; and using the first expression describing the symptom and a second different expression describing the symptom as keywords to search for the information related to the incident in the data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.