Generating solution keyword tag clouds based on support forum post analytics
US10636038B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 31, 2016 |
| Grant date | Apr 28, 2020 |
| Priority date | — |
| Expiry date | Oct 23, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/016
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Generating a solution keyword tag cloud is provided. Keywords are identified in a question asking how to resolve an issue experienced by a user with a product. The keywords identified in the question are matched with keyword tags included in a set of condition-solution trees corresponding to the product. The solution keyword tag cloud for the product is generated based on the matching of the keywords identified in the question with the keyword tags included in the set of condition-solution trees corresponding to the product. The solution keyword tag cloud is presented in a graphical user interface display on a client device corresponding to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.