Automated registration and greeting process—custom queueing(accommodations)

US10643166B2 · kind B2 · utility

Assignee

• PEARSON EDUCATION, INC. · US

Inventors

• Gregory Anderson · Colleyville, US
• Wayne Bailey · Eden Prairie, US
• Colleen M. Dolan · Eagan, US
• Jide Fajobi · New York, US
• Darrick Jensen · Minneapolis, US
• Ronald D. Lancaster, Jr. · Windom, US
• Matthew Maloney · Chicago, US
• Michael Nealis · North Aurora, US
• Steven C. Nordberg · Bloomington, US
• Peter Pascale · Edina, US
• Andrew Stockinger · Bloomington, US

Key dates

• Filing date: Mar 28, 2018
• Grant date: May 5, 2020
• Expiry date: Jun 9, 2038

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L63/302
• WIPO field: Audio-visual technology
• WIPO sector: Electrical engineering

Abstract

A system includes a client device including a processor configured to implement a candidate evaluation software application and a server computer in communication, via a network, with the client device. The server computer is configured to receive, from the client device, a queue request. The queue request includes a candidate identifier. The server computer includes determine, using the candidate identifier, a candidate target attribute, identify a first candidate queue from a plurality of candidate queues using the candidate target attribute, and encode into the first candidate queue a reference to the candidate identifier. The server computer is configured to identify, in a first administrative queue, an administrator identifier, the first administrative queue being associated with the candidate target attribute, and establish at least one of a video and an audio data connection between the client device and an administrator device associated with the administrator identifier.