Technical field service inventory management

US10650337B2 · kind B2 · utility

Assignee

• Salesforce.com, Inc. · US

Inventors

• Roojuta Lalani · Fremont, US
• Tyler Shopshire · Berkeley, US
• Kavya Murali · San Francisco, US
• Neeraj Ahuja · Fremont, US
• Sudhakara Reddy Peddi · Irvine, US

Key dates

• Filing date: Jan 29, 2018
• Grant date: May 12, 2020
• Expiry date: May 24, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/087
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method for technical field service inventory management has been developed. A software platform manages product inventory for use by a field service technician. The platform creates objects for a work order, a product required, a location, an address/appointment, a product item, a product item transaction and a product item consumed. The product item consumed object is used to automatically update the status of product inventory as the product is used by the field service technician.