Automated registration and greeting process—custom queueing (security)

US10650338B2 · kind B2 · utility

Assignee

• PEARSON EDUCATION, INC. · US

Inventors

• Gregory Anderson · Colleyville, US
• Wayne Bailey · Eden Prairie, US
• Colleen M. Dolan · Eagan, US
• Jide Fajobi · New York, US
• Darrick Jensen · Minneapolis, US
• Ronald D. Lancaster, Jr. · Windom, US
• Matthew Maloney · Chicago, US
• Michael Nealis · North Aurora, US
• Steven C. Nordberg · Bloomington, US
• Peter Pascale · Edina, US
• Andrew Stockinger · Bloomington, US

Key dates

• Filing date: Mar 28, 2018
• Grant date: May 12, 2020
• Expiry date: Jun 8, 2038

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L63/302
• WIPO field: Audio-visual technology
• WIPO sector: Electrical engineering

Abstract

A system includes a client device and a server computer coupled to a network and in communication, via the network, with the client device. The server computer is configured to receive, from the client device, a queue request. The queue request includes a candidate identifier. The server computer is configured to determine a risk factor for a candidate associated with the candidate identifier, and, upon determining that the risk factor indicates a high probability of inappropriate behavior during evaluation by the candidate by comparing the risk factor to a risk threshold encode into a first array defining a first candidate queue a reference to the candidate identifier, identify, in a first administrative queue, a first administrator identifier, the first administrative queue being designated as an administration escalation queue, and establish at least one of a first video connection and a first audio data connection between the client device and a first administrator device associated with the first administrator identifier.