Linking channel-specific systems with a user authentication hub to provide omni-channel user authentication
US10666654B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 15, 2016 |
| Grant date | May 26, 2020 |
| Priority date | — |
| Expiry date | Sep 10, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L63/0892
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Aspects of the disclosure relate to linking channel-specific systems with a user authentication hub. In some embodiments, a computing platform may receive, from a telephone agent support computer system associated with a telephone agent channel, an authentication request for a user account. The computing platform may generate a set of one or more authentication prompts based on a set of authentication rules defined for the telephone agent channel and may provide the set of one or more authentication prompts generated based on the set of authentication rules defined for the telephone agent channel. Subsequently, the computing platform may validate one or more responses to the set of one or more authentication prompts. Based on validating the one or more responses, the computing platform may provide user account information associated with the user account to the telephone agent support computer system associated with the telephone agent channel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.