Incident management for complex information technology platforms
US10666715B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 8, 2017 |
| Grant date | May 26, 2020 |
| Priority date | — |
| Expiry date | May 16, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/0686
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system, method and program product for managing incidents in a complex IT environment. A system is described that includes: a discovery module that analyzes an IT infrastructure and generates a topology of components and users; a monitoring module that compares ongoing activities of the IT infrastructure with a pattern repository to identify potential problems; a relationship manager that generates relationship maps of components and users based on the topology, determines whether an identified potential problem comprises an incident, and in response to detecting an incident: correlates the incident with a root cause, and determines a responsible admin and set of impacted users based on the relationship maps; and an operation engine that notifies the responsible admin and set of impacted users of the incident.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.