Method to determine support costs associated with specific defects
US10679295B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 30, 2016 |
| Grant date | Jun 9, 2020 |
| Priority date | — |
| Expiry date | Aug 1, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/242
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Case analysis is provided in which costs are associated with case information such as service request data. A description of defect classifications may be defined using keywords and attributes. A database query is generated based on the description of defect classifications to classify case information by problem type to a domain and a component. The description of defect classifications may be applied to a result of the database query to perform problem classification analysis. A cost analysis may be performed by problem group based at least on the case information associated with cost information and the result of the database SQL query.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.