Application help desk
US10680905B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 8, 2014 |
| Grant date | Jun 9, 2020 |
| Priority date | — |
| Expiry date | Mar 31, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5191
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Techniques to establish a communication system between an administrative node, such as a remote help desk, and an instance of a managed mobile app running on a mobile device are disclosed. In various embodiments, an indication is received to establish a help desk session associated with a mobile device. A help desk library embedded in mobile app code comprising a managed mobile app installed on the mobile device is used to provide the help desk session. The help desk library is configured to provide in real time to a help desk system external to the mobile device mobile app data associated with the managed mobile app while the managed mobile app is running on the mobile device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.