Error remediation in software as a service (SaaS) portals
US10680913B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 11, 2019 |
| Grant date | Jun 9, 2020 |
| Priority date | — |
| Expiry date | Feb 11, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/0894
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Examples of error remediation in SaaS portals is disclosed. In an example, activity data in a SaaS portal is monitored, where the SaaS portal is from amongst a plurality of SaaS portals grouped in a portal group. The activity data includes a record of events associated with a service request processed by the SaaS portal, an alert notification on occurrence of an error in the SaaS portal, and user information relating to credentials provided by a user accessing the SaaS portal. A runtime error in the SaaS portal may be detected based on the monitored activity data. The runtime error is based on faults in a service or an Application Programming Interface (API) associated with the SaaS portal, a security vulnerability, and non-compliance with a configuration policy governing the SaaS portal. A remediation measure for the runtime error is determined and implemented in the portal group.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.