Automated error diagnostic and repair analysis
US10684907B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 2, 2017 |
| Grant date | Jun 16, 2020 |
| Priority date | — |
| Expiry date | May 3, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/20
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, systems, and computer readable media can be operable to facilitate automated repair analysis for client devices within a subscriber premise. A diagnostics controller may detect an error condition at a network element within a subscriber premise. When an error condition is detected, the diagnostics controller may retrieve identification information, an error code, and/or query parameters associated with the network element. The diagnostics controller may generate a query for repair analysis that includes the identification information, error code, and/or query parameters, and the diagnostics controller may output the query to an upstream server. In response, the diagnostics controller may receive a repair analysis that includes information associated with remedying the error condition. The diagnostics controller may generate and output for presentation a user interface that includes the information associated with remedying the error condition.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.