Observation platform for performing structured communications
US10699313B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 23, 2019 |
| Grant date | Jun 30, 2020 |
| Priority date | — |
| Expiry date | May 23, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/80
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
In a method of structured communications, responsive to a user interacting with an observation platform via a software application installed on a first communication device belonging to the user, a signal is received by a computer system of the observation platform. The computer system is associated with an organization. The computer system identifies credentials of the user. The computer system accesses a profile associated with the credentials the user. The profile includes a history of the user's activities associated with the organization. The computer system utilizes the profile of the user to determine a person representing the organization to place in contact with the user via the first communication device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.