Method, apparatus and system for customer service information forwarding
US10701012B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 13, 2019 |
| Grant date | Jun 30, 2020 |
| Priority date | — |
| Expiry date | Jun 13, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/58
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A customer service information forwarding method is provided. The method includes receiving customer service information sent by a client terminal to a first target account; obtaining a login status of a second target account on the second communication platform; when the login status of the second target account is offline, obtaining a pre-established forwarding account bound to the second target account and setting the state of the customer service information as not-forwarded; aggregating not-forwarded customer service information within a preset time period into aggregated customer service information; when a number of the aggregated customer service information within the preset time period does not exceed the predefined value, sending the aggregated customer service information to the forwarding account; and when the number exceeds the predefined value, sending a message to the forwarding account to prompt a user to login the second target account to check the aggregated customer service information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.