Audio call analysis
US10701198B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 30, 2018 |
| Grant date | Jun 30, 2020 |
| Priority date | — |
| Expiry date | Apr 26, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/74
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A device includes a communication interface, an input interface, and a processor. The communication interface is configured to receive an audio signal associated with an audio call. The input interface is configured to receive user input during the audio call. The processor is configured to generate an audio recording of the audio signal in response to receiving the user input. The processor is also configured to generate text by performing speech-to-text conversion of the audio recording. The processor is further configured to perform a comparison of the text to a pattern. The processor is also configured to identify, based on the comparison, a portion of the text that matches the pattern. The processor is further configured to provide the portion of the text and an option to a display. The option is selectable to initiate performance of an action corresponding to the pattern.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.