Method, system, and computer-readable medium for using facial recognition to analyze in-store activity of a user
US10706446B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | May 20, 2016 |
| Grant date | Jul 7, 2020 |
| Priority date | — |
| Expiry date | Jun 15, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/08
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
One or more embodiments of the disclosure provide systems and methods providing improved customer service to visiting customers of a brick-and-mortar merchant location. For example, a customer recognition system intelligently detects and notifies a merchant when a customer is in need of assistance based on the customer's facial expression. The customer recognition system can also identify a product associated with the customer need. In some examples, the customer recognition system identifies a user profile associated with a customer shopping at a merchant location, determines a trust level for the customer based on user profile information, and based on the trust level, causes a secured product display to provide a customer access to a secured product.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.