Method and apparatus for processing voice information to determine emotion based on volume and pacing of the voice
US10708423B2 · kind B2 · utility
0Cited by
17References
18Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 3, 2015 |
| Grant date | Jul 7, 2020 |
| Priority date | — |
| Expiry date | Apr 7, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5232
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and an apparatus for processing voice information are provided by the present application. The method comprises: obtaining the voice data of a user; performing an emotion analysis on the voice data which comprises multiplying volume and pacing of the voice data to help determine the priority of the voice data; and connecting the user to a corresponding service channel according to the priority of the voice data. The present application can improve the service quality of IVR.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.