System, method and apparatus for assessing the accuracy of estimated food delivery time

US10713738B2 · kind B2 · utility

Assignee

• GRUBHUB HOLDINGS, INC. · US

Inventors

• Jason Sendelbach · Chicago, US
• Michael Evans · Chicago, US
• Peter Aarested · Chicago, US
• Olga Dimitrijevic · Chicago, US
• Lee Baker · Chicago, US
• Rhiannon Zivin · Chicago, US
• Kurt Peterson · Chicago, US
• Josh Evnin · Chicago, US
• Jonathan Treble · Chicago, US
• Lam Doan · Chicago, US
• Lillie C. de Merode · Chicago, US
• Matthew Maloney · Chicago, US

Key dates

• Filing date: Oct 12, 2017
• Grant date: Jul 14, 2020
• Expiry date: Jul 10, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/06393
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A restaurant service system for assessing the accuracy of estimated delivery time provided by a restaurant includes an order server, a restaurant server, a service server and an assessment server. Each of the servers includes a server software application. The order server software application collects a set of orders from a set of diner devices. The restaurant server software application retrieves an estimated delivery time for each order in the set. The service server software application determines an order actual delivery time for at least one order in the set. The assessment server software application determines an accuracy measure of estimated delivery time for the restaurant.