Method and apparatus for diagnosis and recovery of system problems
US10719072B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 21, 2013 |
| Grant date | Jul 21, 2020 |
| Priority date | — |
| Expiry date | Dec 21, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0748
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments of the present invention relate to method and apparatus for system problem diagnosis and recovery. According to embodiments of the present invention, problem symptom information in a system can be automatically monitored and collected BY a monitoring apparatus (or referred as to “agent”) deployed at the system side. Upon after receiving such information, the diagnosis apparatus, for example, may automatically determine a root cause of the problem by querying a backend knowledge repository, and possibly generate an executable software package for recovering the problem. If the diagnosis apparatus determines that the currently available information is insufficient to determine a creditable enough root cause and/or is insufficient to generate the software package for recovering the problem, the diagnosis apparatus may interactively control the monitoring apparatus to collect desired additional information. In this way, the efficiency and accuracy of problem diagnosis and recovery may be improved.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.