Method and system for automatic reporting of analytics and distribution of advice using a conversational interface

US10719539B2 · kind B2 · utility

Assignee

• MASTERCARD INTERNATIONAL INCORPORATED · US

Inventors

• Andrew Smith · San Francisco, US
• Saravana Perumal Shanmugam · Fremont, US
• Adam Kenneth Hosp · Chesterfield, US
• Ted P. Sanders, Jr. · Chesterfield, US
• Michael K. Forbis · Chesterfield, US
• Sarala Buradagunta · West Orange, US

Key dates

• Filing date: Jun 6, 2017
• Grant date: Jul 21, 2020
• Expiry date: Jun 30, 2037

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/00
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method and system are described that provide responses to natural language queries regarding the performance of a business. The method and system process data from multiple data sources including information generated by the business and analyze the data to provide actionable suggestions, analytics and advice as to how to determine how to improve the performance of the business. The actionable suggestions, analytics and advice may be automatically compiled into a report and generated without user action. The use of natural language queries and responses allows for a merchant without a business intelligence background obtain these insights easily.