Rapid deployment of dialogue system

US10720148B2 · kind B2 · utility

Assignee

• Semantic Machines, Inc. · US

Inventors

• Jesse Daniel Eskes Rusak · Redmond, US
• David Leo Wright Hall · Berkeley, US
• Jason Andrew Wolfe · Berkeley, US
• Daniel L. Roth · Boston, US
• Daniel Klein · Orinda, US
• Jordan Cohen · Gloucester, US

Key dates

• Filing date: Jul 16, 2018
• Grant date: Jul 21, 2020
• Expiry date: Oct 21, 2038

Classification

• Technology area (CPC —): General

Abstract

A method for a dialogue system includes establishing a dialogue session between an application executing on a server and a remote machine. The dialogue session includes one or more utterances received from a user at the remote machine. A natural language processing machine identifies a request associated with a computer-readable representation of an utterance. A dialogue expansion machine generates a plurality of alternative actions for responding to the request. A previously-trained machine learning confidence model assesses a confidence score for each alternative. If a highest confidence score for a top alternative does not satisfy a threshold, the plurality of alternatives including the top alternative are transmitted to a remote machine (which may be the same remote machine or a different remote machine) for review by a human reviewer. After the dialogue system and/or the human reviewer select an alternative, computer-readable instructions defining the selected alternative are executed.