Patent · US Active

System and method of diarization and labeling of audio data

US10720164B2 · kind B2 · utility

0Cited by

50References

20Claims

0Family size

Assignee

VERINT SYSTEMS INC. · IL

Inventors

Omer Ziv · Ramat Gan, IL
Ran Achituv · Hod HaSharon, IL
Ido Shapira · Nes Ziona, IL
Jeremie Dreyfuss · Nes Ziona, IL

Key dates

Filing date	Dec 4, 2019
Grant date	Jul 21, 2020
Priority date	—
Expiry date	Dec 4, 2039

Classification

Technology area (CPC G)Physics
CPC primaryG10L17/02
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.