Computer network troubleshooting

US10721142B1 · kind B1 · utility

Assignee

• Palantir Technologies Inc. · US

Inventors

• Arjun Mathur · Stanwood, US
• Andrew Ash · Seattle, US
• Anuraag Bahl · New York, US
• Andy Chen · Mount Laurel, US
• Aydin Keskin · Jersey City, US
• Christopher Rogers · Beaverton, US
• Anshuman Prasad · New York, US
• Ankit Shankar · Millbrae, US
• Casey Patton · London, GB
• Christopher Wynnyk · Washington, US
• Joanna Peller · London, GB
• Jonathan Victor · New York, US
• Mackenzie Bohannon · San Rafael, US
• Mitchell Skiles · New York, US
• Nikhil Taneja · New York, US
• Ryan Norris · Newbury, GB
• Scott Adams · London, GB
• Samuel Sinensky · New York, US
• Sri Krishna Vempati · Jersey City, US
• Thomas Mathew · New York, US
• Vinoo Ganesh · New York, US
• Rahij Ramsharan · London, GB

Key dates

• Filing date: Mar 8, 2018
• Grant date: Jul 21, 2020
• Expiry date: Jul 31, 2038

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L41/16
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.