Dynamic topic guidance in the context of multi-round conversation
US10726333B2 · kind B2 · utility
2Cited by
10References
9Claims
0Family size
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Key dates
| Filing date | Feb 27, 2019 |
| Grant date | Jul 28, 2020 |
| Priority date | — |
| Expiry date | Feb 27, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A topic guidance method, system, and computer program product for suggesting, via a processor on a computer, a conversation topic for the agent to engage the customer based on a learned conversation topic model, the conversation model being a static model.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.