Consumer analytics system that determines, offers, and monitors use of rewards incentivizing consumers to perform tasks

US10726431B2 · kind B2 · utility

Assignee

• Service Management Group, LLC · US

Inventors

• Eric H. Weiss · Fond du Lac, US
• Andrew Volpe · Boston, US
• Robert Luedeman · San Francisco, US
• Andrew Fromm · Mission Hills, US
• Dennis Ehrich, Jr. · Mission Hills, US

Key dates

• Filing date: Oct 1, 2013
• Grant date: Jul 28, 2020
• Expiry date: Oct 1, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0225
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method and system are provided for providing incentives and rewards to consumers in return for their sharing of their electronically-derived consumer location data and sharing their opinions and feedback. The system may be programmed to determine parameters of a reward offered to an individual consumer or group of consumers based on or more criteria. In addition, location-derived insights and information reported by the consumers may be used to segment and customize the available incentives and rewards for each consumer. Reward redemption analytics may also be used to evaluate the effectiveness of reward customization.