System and method for redaction of sensitive audio events of call recordings
US10728384B1 · kind B1 · utility
22Cited by
14References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 29, 2019 |
| Grant date | Jul 28, 2020 |
| Priority date | — |
| Expiry date | May 29, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6009
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A call center records a voice conversation between a call center agent and a customer. A call recording of the voice conversation is transcribed. When a customer provides a call center agent with sensitive information, the sensitive information is detected from the transcribed voice conversation. Upon detection of the sensitive information, the sensitive information is redacted from the call recording. Alternatively, when sensitive information is detected, a notification is provided to the call center agent to pause and resume the recording.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.