Emotion detection and expression integration in dialog systems
US10733384B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 7, 2019 |
| Grant date | Aug 4, 2020 |
| Priority date | — |
| Expiry date | Jun 7, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/295
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Utilizing a computing device to detect and respond to emotion in dialog systems. The computing device receives a dialog structure comprising a plurality of dialog nodes. The computing device determines a node emotion level for each of the dialog nodes in the dialog structure based on analysis of one or more intents of each of the dialog nodes in the dialog structure. The computing device determines emotional hotspot nodes in the dialog structure, the node emotion level for each of the emotional hotspot nodes exceeding an emotional threshold. The computing device generates one or more responses modifying the node emotion level of each of the emotional hotspot nodes.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.