Semantic processing of customer communications
US10733619B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Nov 5, 2015 |
| Grant date | Aug 4, 2020 |
| Priority date | — |
| Expiry date | Mar 1, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/253
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An electronic computing device includes a processing unit and system memory. The system memory includes instructions which, when executed by the processing unit, cause the electronic computing device to receive data associated with one or more customers of an institution. The data is received from one or more other electronic computing devices. The received data is analyzed to identify grammatical elements in the data. Relationships are derived between a plurality of the grammatical elements. At least one derived relationship is used to update a profile for a customer. At least one derived relationship is used to identify a customer for which a remedial action is warranted.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.