Service management system that enables subscriber-driven changes to service plans

US10733642B2 · kind B2 · utility

Assignee

• T-Mobile USA, Inc. · US

Inventors

• Dan Benson · Tomball, US
• Adrian Buzescu · Bellevue, US
• Ray Froelich · Issaquah, US
• Michael Thomas Hendrick · Renton, US
• Warren McNeel · Issaquah, US
• Karl Warfel · Covington, US
• Gary Sentman · Furlong, US

Key dates

• Filing date: Jun 1, 2010
• Grant date: Aug 4, 2020
• Expiry date: Jun 1, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/12
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A service management system that enables a subscriber of a mobile telecommunication system to modify aspects of his or her service plan and have the modification to the service plan take effect immediately. The subscriber enters a modification request to an aspect of a service plan. The modification request is verified against a set of rules that defines acceptable changes to the service plan. If the proposed modification to the service plan is a valid change, the change to the service plan is immediately propagated to a billing system and to other systems that implement the service plan. The subscriber is notified when the modification to the service plan is complete, and the subscriber is billed on a going-forward basis in accordance with the rate structure applicable to the plan.