Enhanced multi-tab co-browsing between one or more operators and one or more visitors
US10739954B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 16, 2017 |
| Grant date | Aug 11, 2020 |
| Priority date | — |
| Expiry date | Jul 4, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/535
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Apparatuses, computer readable mediums, and methods of co-browsing between a visitor and an operator are disclosed. The method may include on a condition that an event associated with a tab is received, handling the event. The method may include on a condition of receiving a user interface event or a webpage data update from the visitor, handling the user interface event or received webpage data update. Another method may include on a condition of an operator becoming active, sending webpage data regarding an active tab for visitors. The method may include receiving a webpage data update associated with the active tab from a first visitor. The method may include storing the webpage data update based on the first visitor and the active tab. The method may include sending an indication of the webpage data update to the operator with an indication of the active tab and of the first visitor.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.