Self-learning troubleshooter
US10740169B1 · kind B1 · utility
4Cited by
1References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 25, 2018 |
| Grant date | Aug 11, 2020 |
| Priority date | — |
| Expiry date | Feb 2, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/303
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method, system, and computer program product to troubleshoot a problem with a device are provided herein. According to the method, based on a symptom associated with the device, a first solution is transmitted to a first troubleshooting system. A second solution is transmitted to a second troubleshooting system while tracking the troubleshooting session from the first troubleshooting system. A list of solutions associated with the symptom is automatically updated based on percentage success rates for the solution.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.