Call prioritization for reducing network congestion
US10743168B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 15, 2019 |
| Grant date | Aug 11, 2020 |
| Priority date | — |
| Expiry date | Jul 15, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W28/0289
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Provided is method, system, and computer program product for reducing telecommunication network congestion during a high call volume event by prioritizing subscriber calls. A processor may receive a notification of an ongoing emergency at a location. The processor may activate an emergency mode at one or more call stations near the location. The processor may receive a plurality of calls at the one or more call stations from one or more callers, wherein the calls are not directed to an emergency service provider. The processor may determine a priority order for each of the calls based on a priority level assigned to each respective caller. The processor may allow the calls to be completed according to the priority order.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.