Automated troubleshoot and diagnostics tool
US10747559B2 · kind B2 · utility
4Cited by
5References
13Claims
0Family size
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Key dates
| Filing date | Aug 14, 2017 |
| Grant date | Aug 18, 2020 |
| Priority date | — |
| Expiry date | Sep 18, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/016
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
This disclosure describes a support user interface for a customer support application that allows a customer support representative to categorize and subcategorize a customer service issue in order to populate a set of probing questions, wherein selected answers to the probing questions can filter from multiple potential root causes, the most likely root cause of the customer service issue. Upon identifying the potential root cause to the customer service issue, one or more potential solutions can be implemented to resolve the customer service issue.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.