Automated relevance analysis and prioritization of user messages for third-party action
US10749826B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 21, 2016 |
| Grant date | Aug 18, 2020 |
| Priority date | — |
| Expiry date | Sep 29, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/53
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Techniques are provided for performing automated operations to analyze incoming user messages. An indication of a message sent to a recipient user is received. Based at least in part on natural-language processing of the contents of the received message, the received message is analyzed. Such analysis includes determining an action date associated with the received message that is distinct from a date on which the received message was sent to the recipient user, and determining one or more action items corresponding to that action date. An indication of the action date and the one or more corresponding action items may be provided to each of one or more relevant third parties prior to the action date in order to facilitate the display of an additional message to the recipient user regarding the corresponding action items.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.