Service design and order fulfillment system with service order
US10755292B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 8, 2013 |
| Grant date | Aug 25, 2020 |
| Priority date | — |
| Expiry date | Jun 23, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0635
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system that provides a service order is provided. The system defines a service action including metadata that defines a pattern of a structured request to perform work on a customer-facing service that is based on a customer-facing service specification. The system further defines a customer-facing service specification including metadata that defines a customer-facing service that is provided, where a customer-facing service includes a technology-agnostic abstraction of a holistic capability. The system further defines a service order, where the service order includes one or more service order lines, where each service order line includes a service action and a customer-facing service based on a customer-facing service specification.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.