Intent identification for agent matching by assistant systems
US10761866B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 30, 2018 |
| Grant date | Sep 1, 2020 |
| Priority date | — |
| Expiry date | Feb 21, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/53
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In one embodiment, a method includes receiving a user request associated with one or more domains from a client system associated with a first user, parsing the user request to identify one or more semantic-intents are associated with the one or more domains and one or more slots, identifying, based on a ranker model, one or more dialog-intents associated with the user request based on the one or more semantic-intents and slots and context information associated with the user request, wherein each dialog-intent is a sub-intent of one or more of the semantic-intents, determining one or more agents for executing one or more tasks associated with the one or more dialog-intents respectively, and sending instructions for presenting a communication content information returned from the one or more agents responsive to executing the one or more tasks responsive to the user input to the client system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.